Humanizing software incidents.
Jeli is a well-seeded software start-up that aims to solve a big problem in the industry: incidents (for those of us not in tech, this means web outages and angry users). Thus far, analyzing incidents has been a negative blame game that gets us nowhere. Jeli brings human psychology into the game, positioning incidents as positive opportunities to learn and providing a tool that helps their partners proactively investigate what happened in order to truly build long-lasting resilience. ……you get all that?